pbc999 Terms and Conditions

1. General Terms and Definitions

The definitions of key terms used in this document are provided below. Please read them carefully to help you understand the Terms:

• "Platform" — refers to the pbc999 website and all services provided through it.
• "User" — any person who has registered or is attempting to register on pbc999.
• "Account" — a personal gaming account created through registration on pbc999.
• "Balance" — the amount of funds held in your account.
• "Bonus" — an additional amount granted for promotional purposes, subject to specific conditions.
• "Wagering Requirement" — the obligation to place bets a specified number of times before bonus funds become withdrawable.
• "BST" — Bangladesh Standard Time (UTC+6), which is the basis for all time calculations on this platform.

These Terms are governed by the laws of Bangladesh. In the event of any dispute or ambiguity, this Bengali-language version shall be considered final.

2. Account Registration and Eligibility

To create an account on pbc999 and use the services, you must meet the following eligibility requirements:

2.1 Registration Requirements

• You must be at least 21 years of age.
• You must provide accurate and complete personal information.
• Each user may operate only one account.
• Only one account is permitted per device, IP address or household.
• Information provided at the time of registration must be accurate, truthful and up to date.
• pbc999 reserves the right to reject any registration request without reason.

2.2 Account Management

You are fully responsible for the security of your account and all activity carried out on it. Never share your login details with any third party. If you suspect unauthorized access to your account, contact our support team immediately.

3. Account Verification and Security

pbc999 is committed to maintaining a safe and transparent platform. For this purpose, a KYC (Know Your Customer) verification process is required.

3.1 Identity Verification

pbc999 may request the following documents when processing withdrawals or when certain limits are exceeded:

• A photo of your National Identity Card (NID) or passport.
• Proof of ownership of your mobile banking account.
• A recent utility bill or bank statement for address verification.

3.2 Password and Security

We recommend using a strong password that contains uppercase and lowercase letters, numbers and special characters. Change your password regularly and do not share it with anyone. All information is protected through SSL encryption.

4. Deposit and Withdrawal Policy

All terms related to financial transactions on pbc999 are detailed below.

4.1 Accepted Payment Methods

pbc999 currently accepts deposits and withdrawals through the following mobile banking methods:

• bKash — the most widely used mobile banking service in Bangladesh.
• Nagad — a digital payment service operated by the Postal Department.
• Rocket — the mobile banking service of Dutch-Bangla Bank.

4.2 Deposit Terms

• The currency for funds deposited into your account is Bangladeshi Taka (৳/BDT).
• The minimum deposit amount is ৳200.
• Deposits must be sent from a mobile banking account registered in your own name.
• Deposits from third-party accounts are strictly prohibited and any such transactions will be cancelled.

4.3 Withdrawal Terms

• The minimum withdrawal amount is ৳500.
• Withdrawals will only be sent to the same mobile banking account used at the time of deposit.
• After verification is complete, withdrawals are generally processed within 15 minutes to 2 hours.
• Withdrawal requests may be temporarily suspended if unusual activity is suspected.
• If an active bonus is present in your account, withdrawal may not be available until the wagering requirement is met.

5. Bonuses and Promotional Offers

pbc999 offers various types of bonuses and promotions. Each bonus is subject to specific conditions that the user must follow.

5.1 Welcome Bonus

For example:

• Deposit ৳1,000 → Bonus ৳1,200 → Total Balance ৳2,200
• Deposit ৳14,000 → Bonus ৳8,000 → Total Balance ৳22,000

5.2 General Bonus Terms

• Each bonus may be claimed only once per user.
• Multiple bonuses cannot be active at the same time (unless specifically stated otherwise).
• Before playing with bonus funds, read the specific terms of the bonus carefully.
• Before the wagering requirement is met, only the original deposited amount may be withdrawn, not the bonus portion.
• pbc999 reserves the right to forfeit bonuses if any fraudulent activity is suspected.
• The decision of pbc999 regarding the granting or rejection of bonuses is final.

5.3 VIP Program

The pbc999 VIP Program has 5 levels: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback benefits increase as you move to higher levels. pbc999 may change the benefits and terms of VIP levels at any time.

6. Gaming Rules and Fair Play

pbc999 is committed to ensuring a fair and transparent gaming environment.

6.1 Gaming Rules

• Each game has its own rules, which can be viewed in the game interface.
• Before playing, learn about the game's detailed rules, Return-to-Player (RTP) rate and risk level.
• If an incorrect result is displayed due to a technical error, pbc999 reserves the right to void or correct that round.
• Game outcomes are determined entirely by a Random Number Generator (RNG).

6.2 Sports Betting Rules

• pbc999 reserves the right to accept or reject any bet.
• If an event is postponed or cancelled, pbc999's policy regarding the relevant bet will apply.
• Bets accepted before an odds change will retain the original odds.
• Bets placed on clearly erroneous odds may be voided.

7. Prohibited Activities and Account Suspension

The following activities are strictly prohibited on the pbc999 platform in order to ensure its proper operation and the protection of all users:

• Operating multiple accounts or using another person's account.
• Any form of fraud, collusion or use of bots.
• Interfering with game software or exploiting errors.
• Money laundering or transactions involving illegal funds.
• Creating an account or claiming bonuses using false information.
• Operating an account on behalf of a minor.
• Attempting unauthorized access to the system or network.

If any of the above activities are suspected, pbc999 may suspend the account, forfeit the balance and take legal action if necessary, without prior notice. Users must cooperate with all investigations.

8. Privacy and Data Protection

Protecting your personal information is our priority. pbc999 maintains complete transparency regarding the collection, storage and processing of your data.

• All your personal information is protected by SSL encryption technology.
• Your information is not sold to third parties.
• Information may be shared with regulatory authorities when required by law or for security purposes.
• Details on how your data is stored and used can be found on our Privacy Policy page.

9. Responsible Gaming

pbc999 believes that gaming is simply a means of entertainment. We are committed to the protection of our users.

• You can request to set a nightly spending limit or a weekly limit.
• Contact our support team for temporary or permanent account self-exclusion.
• If you suspect a family member has a gaming addiction, please let us know.
• For more details about responsible gaming, visit our Responsible Gaming page.

This platform is for users aged 21+ only. Parents are urged to prevent minors from accessing this platform.

10. Liability Limits

To the maximum extent permitted by applicable law, pbc999 is not liable for the following:

• Interruption to games or transactions due to technical issues, server disruptions, or internet connectivity problems.
• Loss resulting from your account security credentials being leaked or used by a third party.
• Transaction delays or failures caused by third-party payment providers.
• Any issues arising from your device or network.
• Unforeseen circumstances (Force Majeure) such as natural disasters, government directives, etc.

In any situation, pbc999's maximum liability is limited to your current account balance.

11. Changes to Terms

pbc999 reserves the right to partially or fully modify these terms at any time. In the event of changes:

• The updated terms will be published on this page and the "Last Updated" date will change.
• Users may be notified by email of significant changes.
• If you continue to use the platform after changes have been made, you will be considered to have accepted the new terms.
• If you object to the new terms, you may request to close your account.

12. Contact & Dispute Resolution

If you have any questions or feedback about these terms, please contact us:

• Live Chat: Support in Bengali is available 24/7.
• Email: [email protected]

12.1 Complaints Process

If you believe an unfair decision has been made on any matter, follow the steps below:

1. First, report the issue via live chat.
2. If needed, send an email with full details to [email protected].
3. Our team will review your complaint within 48 hours.
4. The outcome of the review will be communicated by email and our decision will be considered final.

12.2 Applicable Law

Any dispute arising from these terms will first be attempted to be resolved through discussion. pbc999 is committed to fair play and transparency as a safe and reliable platform.